CacheGuard Privacy Policy

CacheGuard Privacy Policy

Last Updated: 3 November 2025 – Version 1.0.1

This Privacy Policy explains how CacheGuard Technologies, a cybersecurity company headquartered in France, collects, uses, discloses, and protects personal data. We are committed to ensuring the confidentiality, integrity, and security of the information entrusted to us.

By using our services, visiting our website, or interacting with our solutions, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

CacheGuard Technologies SAS
Registered in France
Head Office: 150 Promenade du Verger 92130 Issy-les-Moulineaux

We operate in the cybersecurity and networking sector, providing solutions and services designed to protect digital infrastructure, data, and systems.

As a French-based company, we comply with the EU General Data Protection Regulation (GDPR) and applicable French laws, including those overseen by the Commission Nationale de l’Informatique et des Libertés (CNIL).

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1. Information You Provide Directly

  • Name, job title, and professional contact details
  • Account login credentials
  • Billing information
  • Customer support requests
  • Any information submitted through forms, email, or other communication channels

2.2. Information Collected Automatically

When you visit our website or use our services:

  • IP address and approximate geolocation
  • Device information, browser type, and operating system
  • Log data and usage analytics
  • Cookies and similar tracking technologies

2.3. Information Collected Through Our Services

Depending on the product or service:

  • System logs
  • Network metadata
  • Security events or alert information
  • Technical diagnostics

We process such data strictly for security, operational, and contractual purposes.

3. How We Use Personal Data

We use personal data for the following purposes:

  • Providing, maintaining, and improving our cybersecurity services
  • Managing customer accounts, billing, and transactions
  • Responding to inquiries and providing technical support
  • Ensuring system security, threat detection, and fraud prevention
  • Complying with legal and regulatory obligations
  • Conducting internal research and performance analysis
  • Sending service-related communications (e.g., updates, notices)

Marketing communications are sent only with prior consent where required.

4. Legal Bases for Processing

We process personal data based on one or more of the following legal grounds:

  • Contractual necessity: to deliver our products or services
  • Legitimate interests: such as improving security and preventing misuse
  • Legal obligation: compliance with EU and French regulations
  • Consent: for specific optional features or marketing communications

5. How We Share Personal Data

We may share data in the following situations:

5.1. Service Providers

With trusted third-party vendors that support operations, such as:

  • Cloud hosting providers
  • Analytics tools
  • Payment processors
  • Security service providers

Such partners act under contractual confidentiality and data-protection obligations.

5.2. Legal Compliance

We may disclose data:

  • To comply with applicable laws and regulations
  • In response to valid requests from public authorities

5.3. Business Transactions

In the event of a merger, acquisition, or asset transfer, personal data may be included in the transferred assets. You will be notified as required by law.

We never sell personal data.

6. International Data Transfers

As a company operating globally, we may transfer personal data outside the European Union.
When we do, we rely on:

  • EU Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Appropriate technical and organizational safeguards

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, and in accordance with applicable legal requirements.

Retention periods may vary depending on:

  • Contract duration
  • Legal obligations
  • Operational needs
  • Security requirements

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Conduct usage analytics
  • Enhance user experience
  • Support security monitoring

You may manage cookie preferences through your browser settings or our cookie-management banner where applicable.

9. Your Rights (Under GDPR and French Law)

As a data subject, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing activities
  • Right to withdraw consent at any time

To exercise your rights, contact us by clicking HERE. You may also lodge a complaint with the CNIL.

10. Data Security

We apply industry-leading cybersecurity standards to safeguard data, including:

  • Encryption in transit and at rest
  • Access control and authentication mechanisms
  • Network monitoring and intrusion detection
  • Regular audits and vulnerability assessments

While we implement robust measures, no system is entirely immune to security risks.

11. Children’s Privacy

Our services are not directed to children under the age of 16.
We do not knowingly collect personal data from children.
If we become aware of such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the “Last Updated” date revised accordingly.
Significant modifications will be communicated through appropriate channels.

13. Contact Us

If you have questions about this Privacy Policy or our data-handling practices:

CacheGuard Technologies SAS
Contact Us Link
Address: 150 Promenade du Verger 92130 Issy-les-Moulineaux

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